Trying to navigate ServiceNow competitors for your enterprise IT needs? Blaze.tech offers no-code solutions and top-notch security, Freshservice keeps costs low, and BMC Helix enhances cloud management.

Here’s what we’ll cover in this guide:

• Why you might want to explore alternatives to ServiceNow
• How we selected the best competitors
• Top 13 ServiceNow alternatives
• Review their key features, pricing, and ideal users

Let’s start with the downsides of ServiceNow.

13 Best ServiceNow Competitors: TL;DR

1. Blaze.tech
2. Freshservice
3. BMC Helix
4. Zendesk
5. SysAid
6. Ivanti Neurons
7. SolarWinds Service Desk
8. Jira Service Management
9. ManageEngine ServiceDesk Plus
10. Microsoft Dynamics 365 Customer Service
11. TeamDynamix
12. HappyFox
13. Kaseya VSA

Why Consider ServiceNow Competitors?

Switching to an alternative doesn’t mean sacrificing quality. In fact, the right competitor could save you money, time, and effort while giving you the flexibility your business needs.

Here are the cons of ServiceNow: 

• Pricing: ServiceNow’s price tag can be a tough pill to swallow, especially for smaller businesses. If you’re running on a tight budget, other tools out there deliver great features at a fraction of the cost.
• Customization: If your business requires highly specific workflows or integrations, you might find ServiceNow’s customization options limiting. Many competitors now offer no-code or low-code platforms that let you tailor solutions to your exact needs. 
• Integration needs: ServiceNow has some gaps when it comes to integrating with third-party tools. If your team relies on specific software or systems, you’ll want an IT service management (ITSM) tool that plays nicely with them.
• Learning curve: ServiceNow isn’t the easiest system to set up or learn. For non-technical teams, the complexity can be a barrier. Competitors like Freshservice and Blaze focus on simplicity, making them easier to adopt and use effectively.

How We Chose the Best ServiceNow Competitors

With so many alternatives out there, narrowing the list wasn’t easy. No matter what your priorities are, there’s a tool here that’s worth exploring.

We focused on key factors that matter most to businesses, so you can be confident these options are worth your attention. 

Here’s what we considered:

• Scalability: The tools we selected can handle growth. Whether you’re a small team today or a large enterprise tomorrow, they offer features and capacity to match your needs as you expand.
  
• Customization: Every business has unique challenges, and the best ITSM tools should adapt to meet them. We prioritized platforms that offer no-code or low-code customization for creating workflows and integrations tailored to your team.
  
• Pricing: Not every business can afford enterprise-grade tools like ServiceNow. We highlighted competitors that provide value at a range of price points, ensuring there’s an option for every budget.
  
• Secondary features: ITSM isn’t just about managing tickets. We also looked for tools that provide strong integration capabilities, ease of use, and reliable customer support to make your IT operations seamless.

Top 13 Competitors to ServiceNow 2024

#1. Blaze.tech

Blaze.tech is a no-code platform built for fast deployment, empowering businesses to create custom workflows while ensuring strict compliance with regulatory standards.

Advantages Over ServiceNow

• Focuses on compliance and regulatory requirements, making it ideal for industries like healthcare, finance, and government.
  
• Provides a no-code platform, allowing users to create and customize workflows without requiring technical expertise.
  
• Offers fast deployment, enabling teams to implement solutions quickly and efficiently.

Ideal Users

Blaze is particularly well-suited for organizations in highly regulated industries, such as healthcare, finance, and public sector agencies. Businesses handling sensitive data or requiring compliance-driven IT solutions will benefit the most from Blaze’s features.

Pricing

The Internal Plan, priced at $400/month, is designed for internal use. It includes unlimited apps, users, and data storage with robust security but does not support external user access.

The Enterprise Plan offers custom pricing and is tailored for organizations with complex needs. It provides access for external users, custom APIs, advanced user management, and supports industries requiring HIPAA compliance and public-facing applications.

The Bottom Line

Blaze is a secure, user-friendly ITSM platform designed for organizations that prioritize compliance and adaptability. Its no-code platform and focus on rapid deployment make it the top alternative to ServiceNow, especially in highly regulated industries.

#2. Freshservice

Freshservice is an intuitive ITSM tool that combines affordability with rapid implementation, making it perfect for teams that need quick, reliable IT solutions.

Advantages Over ServiceNow

• Designed for ease of use with a no-code customization platform.
  
• Features automation tools to reduce repetitive tasks and streamline IT workflows.
  
• Offers a simplified, user-friendly experience that’s accessible to non-technical users.
  
• Provides a lower-cost alternative, ideal for smaller teams or growing businesses.

Ideal Users

Freshservice is perfect for small to medium-sized businesses (SMBs) looking for straightforward IT support solutions. It’s especially valuable for teams looking for affordable implementation without the complexity of enterprise-grade systems.

Pricing

Freshservice pricing starts from $19/month, with a free plan and enterprise plan available. 

The Bottom Line

Freshservice provides an accessible and cost-effective ITSM platform for SMBs. Its automation and no-code customization make it an excellent alternative to ServiceNow.

#3. BMC Helix

BMC Helix is a scalable ITSM platform that integrates seamlessly with agile development tools and excels in managing diverse cloud environments.

Advantages Over ServiceNow

• Offers AI-driven insights to optimize IT operations and reduce manual workloads.
  
• Supports multi-cloud management, allowing businesses to operate across diverse cloud environments seamlessly.
  
• Integrates with agile development tools to enhance collaboration between IT and business teams.
  
• Provides strong automation features, improving efficiency for large-scale IT operations.

Ideal Users

BMC Helix is designed for large enterprises with complex IT infrastructures. Businesses looking for advanced automation, data-driven insights, and robust multi-cloud capabilities will find this platform highly beneficial.

Pricing

Contact sales for pricing.

The Bottom Line

BMC Helix excels in automation and cloud management. Its advanced features and scalability make it an excellent alternative to ServiceNow for large organizations with sophisticated IT needs.

#4. Zendesk

Zendesk is a customer-centric ITSM solution that bridges customer service and IT operations for businesses prioritizing omnichannel experiences.

Advantages Over ServiceNow

• Specializes in omnichannel support, integrating IT services with customer service tools for a seamless experience.
  
• Features a robust ticketing system with advanced analytics to track and improve service delivery.
  
• Provides easy integration with third-party tools to enhance operational workflows.
  
• Offers highly intuitive interfaces, reducing the need for extensive training.

Ideal Users

Zendesk is ideal for businesses prioritizing customer service alongside IT support. Organizations that rely heavily on ticketing and customer engagement tools will benefit from its streamlined integration of both functions.

Pricing

Zendesk Suite offers a range of plans to suit businesses of all sizes, starting at $19/month for a customizable option tailored to small businesses.

The Suite Team plan is priced at $55/agent/month, providing essential tools for seamless customer service. Suite Professional, at $115/agent/month, includes enhanced self-service and automation features. 

The Bottom Line

Zendesk is a top choice for organizations that want to unify IT service management with customer support operations. Its intuitive tools and analytics make it especially effective for enhancing user experiences across multiple channels.

#5. SysAid

SysAid is a straightforward ITSM platform with integrated asset management, providing businesses like Coca-Cola, IKEA, and Bacardi with generative AI solutions.

Advantages Over ServiceNow

• Combines IT service management with IT asset management in a single platform and features a straightforward, user-friendly interface designed to simplify complex tasks.
  
• Provides out-of-the-box automation tools to streamline common workflows without requiring advanced configurations.
  
• Includes strong reporting and analytics features to help organizations make data-driven decisions.

Ideal Users

SysAid is best suited for mid-sized businesses and enterprises looking for a single platform to streamline ITSM and asset management. Teams that want to automate repetitive tasks, improve response times, and consolidate asset tracking will find SysAid an efficient and cost-effective solution.

Pricing

Prices start at $79 per month, but you’ll have to book a consultation to find out the specifics. 

The Bottom Line

SysAid stands out for its intuitive interface and focus on operational efficiency, making it a smart alternative to ServiceNow for IT teams. Whether your goal is faster ticket resolution, better visibility into IT operations, or scaling with ease, SysAid delivers the tools and automation to help teams succeed.

#6. Ivanti Neurons

Ivanti Neurons is an IT management platform designed to predict and resolve IT issues with AI, keeping distributed workforces productive and secure.

Advantages Over ServiceNow

• Uses AI-driven automation to predict and resolve issues before they escalate, reducing downtime and improving productivity.
  
• Focuses on endpoint management, providing robust tools to monitor and secure devices across an organization.
  
• Offers proactive service delivery with real-time data insights to help IT teams respond faster.
  
• Includes customizable dashboards to give teams clear, actionable visibility into IT operations.

Ideal Users

Ivanti Neurons is ideal for mid-sized organizations that prioritize endpoint management and security alongside IT service management. It’s particularly suited for companies with distributed workforces or complex device ecosystems that need a unified management approach.

Pricing

Pricing isn’t listed online for this tool — you can contact the sales team to get a custom quote.

The Bottom Line

Ivanti Neurons combines predictive analytics and endpoint security into a cohesive ITSM platform. It’s a smart choice for organizations that want to proactively manage IT operations while maintaining strong device and data security.

#7. SolarWinds Service Desk

SolarWinds Service Desk is a lightweight, easy-to-adopt ITSM tool offering flexible self-service options for end-users while supporting IT operations.

Advantages Over ServiceNow

• Emphasizes simplicity with a straightforward setup process, allowing teams to get started quickly.
  
• Integrates incident management, service requests, and asset tracking into one cohesive platform.
  
• Offers a range of self-service tools to empower end-users and reduce the load on IT teams.
  
• Provides an affordable alternative for smaller businesses without compromising on core ITSM features.

Ideal Users

SolarWinds Service Desk is best suited for small to medium-sized businesses seeking an accessible, budget-friendly ITSM solution.‍

It’s especially valuable for teams that need a reliable system without the complexity of larger platforms.

Pricing

The Essentials plan is priced at $39/technician/month, while the Advanced plan is priced at $79/month. The Premier plan, for $99/month, includes full customizability with features like visual CMDB and advanced support. All plans support unlimited users and include a 30-day free trial.

The Bottom Line

SolarWinds Service Desk is a practical option for organizations looking for a no-frills, cost-effective ITSM platform. Its ease of use and core feature set make it a dependable alternative to ServiceNow for smaller teams.

#8. Jira Service Management

Jira Service Management is a collaboration-first ITSM platform that aligns IT and development teams with tools tailored for agile workflows.

Advantages Over ServiceNow

• Seamlessly integrates with Atlassian’s suite of tools, making it a natural fit for teams already using products like Jira Software or Confluence.
  
• Supports agile workflows, enabling IT and development teams to collaborate effectively on service requests and incidents.
  
• Includes powerful incident management tools designed to help technical teams resolve issues faster.
  
• Offers detailed SLA tracking and reporting to ensure consistent service delivery.

Ideal Users

Jira Service Management is ideal for agile tech teams that value collaboration and need a platform that bridges project management with IT service management.

It’s particularly well-suited for software development teams and organizations already using Atlassian products.

Pricing

Jira offers a range of pricing plans tailored to various business needs. The Free plan supports up to 3 agents, while the Standard plan starts at $19.04 per agent per month and includes additional features like custom-branded help centers and unlimited email notifications.

For businesses requiring more advanced capabilities, the Premium plan is priced at $47.82 per agent per month, offering AI-powered service operations and configuration management.

The Bottom Line

Jira Service Management is an excellent choice for organizations focused on agile methodologies and seamless integration across their tools.

It stands out for its ability to align IT and development teams, making it a strong alternative to ServiceNow for tech-driven businesses.

#9. ManageEngine ServiceDesk Plus

ManageEngine ServiceDesk Plus is a multi-functional platform that extends beyond IT to manage HR, facilities, and other departments effectively.

Advantages Over ServiceNow

• Combines a broad range of IT management tools, including incident management, asset tracking, and project management, into one platform.
  
• Offers flexible deployment options, allowing businesses to choose between cloud and on-premise setups.
  
• Features robust reporting and analytics to monitor performance and identify areas for improvement.

Ideal Users

ManageEngine ServiceDesk Plus is ideal for organizations of various sizes looking for a feature-rich ITSM solution that doesn’t break the budget. It’s particularly useful for businesses that want an all-in-one tool to manage both IT and non-IT operations.

Pricing

ServiceDesk Plus offers flexible cloud-based pricing plans for IT support.

The Standard plan starts at $13/technician/month, providing core IT help desk features. The Professional plan, starting at $27/technician/month, adds asset management capabilities. The Enterprise plan begins at $67/technician/month, including advanced features like change and project management.

The Bottom Line

ManageEngine ServiceDesk Plus is a versatile and cost-effective platform for businesses that need comprehensive IT management.

Its wide range of features and flexibility make it an appealing alternative to ServiceNow, especially for organizations seeking a centralized solution across departments.

#10. Microsoft Dynamics 365 Customer Service

Microsoft Dynamics 365 Customer Service is an ITSM platform that unites CRM and IT tools, delivering predictive insights within a familiar Microsoft ecosystem.

Advantages Over ServiceNow

• Built-in AI capabilities offer predictive insights, helping teams proactively address issues and improve customer service.
  
• Flexible modular design allows organizations to choose only the features they need, reducing unnecessary complexity.
  
• Advanced CRM functionality pairs seamlessly with ITSM tools, offering a holistic approach to managing both customer and IT needs.

Ideal Users

Microsoft Dynamics 365 is a great fit for organizations that are already using Microsoft products. Teams looking for an ITSM tool that combines CRM capabilities with seamless integration into their existing tech stack will find this platform particularly appealing.

Pricing

Pricing starts at approximately $50 per user per month, with costs depending on the specific modules and features selected.

The Bottom Line

Microsoft Dynamics 365 Service delivers a reliable ITSM solution with the added benefit of deep integration into the Microsoft ecosystem. It’s a smart choice for businesses looking to enhance collaboration and productivity across their teams while streamlining customer service and IT operations.

#11. TeamDynamix

TeamDynamix is a purpose-built platform for education and public sector organizations, combining ITSM with project management capabilities.

Advantages Over ServiceNow

• Combines IT service management with project portfolio management, allowing teams to handle services and projects within a single platform.
  
• Designed with higher education in mind, offering tailored features for academic institutions, such as student-focused service requests.
  
• Easy-to-use self-service portals empower users to find solutions independently, reducing the workload on IT teams.
  
• Provides strong reporting tools that help organizations track progress on both projects and services.

Ideal Users

TeamDynamix is particularly valuable for higher education institutions and organizations that manage complex projects alongside IT services. It’s also a good fit for any team needing to integrate service management with project tracking.

Pricing

Pricing is available upon request and is typically customized based on the needs of the organization.

The Bottom Line

TeamDynamix offers a unique combination of ITSM and project management features, making it a versatile solution for organizations seeking to streamline both operations and project workflows.

#12. HappyFox

HappyFox is an adaptable help desk tool focused on simplifying ticketing and workflow automation for small and medium-sized businesses.

Advantages Over ServiceNow

• Simple setup process and an intuitive interface make it accessible to non-technical users.
  
• Highly customizable ticketing system adapts to various business needs, ensuring flexibility for different workflows.
  
• Self-service options like knowledge bases and automated responses improve efficiency and customer satisfaction.
  
• Strong focus on automation reduces response times, enabling teams to resolve issues faster.

Ideal Users

HappyFox is ideal for small to medium-sized businesses that need a help desk solution without the complexity of enterprise-grade tools. It’s especially suited for teams that want an easy-to-use platform with robust ticketing and self-service features.

Pricing

HappyFox offers flexible plans starting at $14/agent/month for core features like unlimited tickets and SLA management. The Team plan is $69/agent/month and adds multi-brand support and custom roles, while the Pro plan is $119/agent/month and includes asset management and 24/7 email support.

The Bottom Line

HappyFox combines simplicity with power, offering a ticketing system that’s easy to use yet capable of handling complex workflows. For SMBs looking for a fast and efficient help desk solution, it’s a fantastic alternative to ServiceNow.

#13. Kaseya VSA

Kaseya VSA is an all-in-one IT management platform offering remote monitoring, endpoint control, and automated maintenance.

Advantages Over ServiceNow

• Combines IT service management with remote monitoring and management (RMM) tools, giving tech teams control over endpoints across the organization.
  
• Allows proactive maintenance and issue resolution, minimizing downtime and disruptions for users.
  
• Includes automation tools for repetitive tasks like patch management, freeing up time for IT teams to focus on larger issues.
  
• Strong security features ensure endpoints remain protected, even in distributed work environments.

Ideal Users

Kaseya VSA is ideal for managed service providers and internal IT teams that need an all-in-one platform for ITSM and endpoint management. It’s particularly valuable for organizations managing remote devices or distributed workforces.

Pricing

Pricing isn’t publicly available, but you can easily request a quote for more details.

The Bottom Line

Kaseya VSA’s combination of ITSM and RMM tools makes it a standout option for organizations prioritizing efficiency and security in their IT operations.

Frequently Asked Questions

What Is the Most Affordable ServiceNow Competitor?

Freshservice and SolarWinds Service Desk are excellent budget-friendly options. Freshservice starts at $19 per agent per month and offers a clean, intuitive platform with helpful automation tools.

SolarWinds, starting at the same price, is straightforward and affordable, making it a smart choice for smaller teams or businesses just getting started with IT service management.

Which Competitor Is Best for Enterprises Needing Customization?

Blaze is the top pick for customization. Blaze offers flexible customization but with a focus on compliance and security, making it perfect for industries like healthcare or finance.

Which Competitor Is Best for Small Businesses?

Freshservice and ManageEngine ServiceDesk Plus are great for smaller teams. Freshservice keeps things simple with an easy-to-use interface and automation tools. At the same time, ManageEngine offers an all-in-one solution that handles IT service requests, asset tracking, and more — without breaking the budget.

How Does Blaze.tech Compare to ServiceNow for No-Code Solutions?

Blaze is the best ServiceNow competitor with its fast, no-code approach that lets businesses create and customize workflows in no time, even without technical expertise.

ServiceNow offers customization too, but it often requires more setup and technical know-how, making Blaze the more accessible choice for quick results.

What’s the Best Choice for IT Asset Management?

SysAid and ManageEngine ServiceDesk Plus excel when it comes to IT asset management. SysAid pairs asset tracking with IT service tools for a clear view of operations, while ManageEngine brings asset management together with broader IT management features, giving teams a complete solution in one place.

Next Steps with Blaze

Blaze offers a powerful no-code platform designed to simplify IT service management while ensuring advanced functionality and enterprise-grade security.

Our intuitive interface makes it easy to customize workflows and create tailored solutions for your business — no technical expertise required.

What sets Blaze apart is our dedicated implementation team, which supports you in building and fine-tuning your initial setup. This hands-on assistance helps businesses quickly launch custom solutions without getting bogged down by technical challenges.

If you’re looking for ServiceNow's biggest competitors — especially those that prioritize speed, flexibility, and simplicity, Blaze is worth exploring.

A free demo lets you see how its features align with your needs, whether you’re addressing compliance requirements or streamlining IT operations.

Schedule a Free Demo Today.‍